Automation and AI case studies from real workflows: where the friction was, what changed and what there is to show for it, with clear limits on what the results tell us. Every number below carries its own qualification.
A backlog of 700 complex work orders, with information to assemble before a reviewer could get to the judgement. Built with tools the team already had licences for.
This result measures time returned. It doesn’t imply that a consequential decision was automated, or claim how the team later used that time. Only the approved annual time outcome is published; client identity and further detail remain confidential.
Field activity, photographs and timesheets connected to management review, invoicing and operational visibility. People capture the reality of the work and make the calls.
A full ITSM build and implementation for a major UK food business.
c. £560m group turnover
four production sites
around 450 staff
supplying major UK supermarkets
Designed and implemented a complete IT service-management system.
Redesigned the ticketing journey, from incoming request through triage, handling and follow-up to resolution, as one managed process.
Automated service-level tracking, notifications, routing and reporting.
The ticketing journey, as one managed process
01Incoming request
02Triage
03 · PersonHandling
04Follow-up
05Resolution
Founder experience · Employed roles
Major UK hospitality groups
Reporting and operational automation supporting some of the UK’s largest hospitality estates. The work spans high-volume service data, performance reporting, business rules and supplier coordination across enterprise systems.
What would count as a result for you?
Bring one workflow and we’ll measure how it happens today before we promise anything. A free conversation, thirty to forty-five minutes.
