Services
AI and automation consulting, done in fixed-price steps: from a free conversation to an operating workflow. Nothing is built without a written scope, and the outputs of Discovery are yours whether or not you build with us.
Discovery & Design
Fee
£2,500 + VAT
Duration
2–3 weeks
Scope: one trigger · one team · one outcome
The outputs are yours. Building with us is optional.
Each step leaves you with something useful: an understanding, a design, a working system, or evidence that it’s holding.
Download the brochureFree conversation
Free
Thirty to forty-five minutes on how the work happens today.
Start oneDiscovery & Design
£2,500 + VAT, fixed
One workflow taken apart and designed properly, in two to three weeks.
DetailsComplete
Fixed scope and fee
Built around the systems you already run, with a named owner.
DetailsOperate
Optional, monthly
Optional support that keeps it working and measures the time returned.
DetailsStart with one workflow. Build the capability to improve the next.
Each follows the same four steps and prices. Pick the one closest to your problem.
Step 01 · Free conversation
Tell us how the work happens today, where the effort goes and what your team could be doing with the time instead. We decide together whether there’s something worth investigating properly.
Start with an anonymised example. We agree a secure route before any confidential information is shared.
Step 02 · Discovery & Design
One priority workflow, one trigger, one team and one outcome, taken apart properly and put back together on paper before anything is built.
What Discovery & Design includesThe current-state workflow and its pain points, including the exceptions your team handles by instinct. The industry rules, accreditations and customer commitments it must respect. A measurable baseline: time, volume, rework, cost, delay.
An automate, augment or leave-with-people assessment, the target workflow design, and the responsibility and human-review boundaries that go with it, paced to what your team can absorb.
Systems, data and access requirements, technical feasibility and the likely approach, and the risks, dependencies and exceptions that would need handling.
The capacity we would expect to release, measured against your baseline, the commercial case behind it, and an implementation scope with a fixed-price proposal.
A plan for the capacity released: what the team wants to do with it, who owns that change, and how we will know whether it happened.
Step 03 · Complete
Quoted per workflow from the Discovery & Design output, at a fixed price.
Where practical the work runs in the background or appears in familiar tools. Where it can live in Microsoft 365, your CRM or your service-management platform, that’s where it starts. Reusing what you have reduces additional software, training and administration.
Permissions, validation, review points and recovery are part of the build, not added afterwards. The accreditation and audit requirements agreed in Discovery are designed in and tested. Missing information, failed connections and uncertain outputs follow an agreed exception route.
You receive
A tested operational workflow with agreed controls, documentation and a named owner.
The technology follows the requirement
Step 04 · Operate
Optional, and agreed separately. The workflow keeps running as your business changes, and the hours returned stay measured against the original baseline.
Check that integrations, automations and AI-assisted steps run as expected.
Surface failed runs, unusual inputs and missing access to the right person.
Update connections, rules, prompts and logic as the business changes.
Track hours returned against the original baseline, so you can see the improvement is holding.
Use live evidence to refine the workflow and find the next worthwhile change.
Scope, service windows, ownership and change allowances, in writing.
The conversation is free. Every paid step has a fixed fee or a written scope before work begins.
£2,500 + VAT, fixed
Two to three weeks
One priority workflow, taken apart and put back together on paper.
Fixed per workflow
Quoted from Discovery
The workflow built around your existing systems, with a written scope.
Monthly optional
Agreed in writing
Keep the workflow dependable, and prove the improvement is holding.
No. The outputs are yours whether or not you build with us. If the economics do not stack up, the recommendation will say so.
Rarely. Existing systems come first. Where the work can live in Microsoft 365, your CRM or your service-management platform, that is where it starts, which keeps additional software, training and administration down.
The technology follows the requirement: APIs, Power Platform, Python, AI, RPA and lightweight interfaces, chosen for what the workflow needs rather than what is fashionable.
Start with an anonymised example. We agree a secure route before any confidential information is shared, and permissions are limited to what the workflow needs.
Against the baseline taken in Discovery: time, volume, rework, cost and delay. We do not promise savings from website-level assumptions.
Missing information, failed connections and uncertain outputs follow an agreed exception route to a named owner. With Operate, we monitor, handle exceptions and maintain the workflow as your business changes.
A free conversation, thirty to forty-five minutes. No deck, no obligation.