Boring Future
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Every job has a history. Finding it shouldn’t be another job.

Work orders, contractor updates, site notes and SLA rules rarely live in one place. We bring the facts together, prepare the next action and leave the operational call with your team.

Start a free conversationFollow one job

Work order WO-4471

Reactive · plant room leak · Site 12

  • Job history3 visits this year, same valve: Needs a look
  • ContractorNo update for 2 days, chaser drafted: In hand
  • SLA4-hour response, 1 hour left: Needs a look
  • EvidencePhotos and notes gathered: Settled
  • Quote £640Over the limit: facilities manager decides: A person decides
Illustrative example, not client data

The review shouldn’t start with a search.

In one work-order analysis from the founder’s employed work, preparation fell from about 35 hours to about 30 minutes, and the reviewers still made every decision. That’s the pattern we follow: assemble the information, highlight what needs attention, and let people judge.

A maintenance team should be managing the work, not reconstructing it.

  • The missing history. A job arrives with half the story. Someone checks several screens and chases an update.
  • The recurring chase. A contractor has not replied, a part is delayed or the next visit is unclear.
  • The reporting treadmill. A weekly pack takes longer to prepare than to discuss.

One job, one prepared picture.

Illustrative workflow — not client data

  1. Work order arrivesStatus, site and job history
  2. Gather the factsNotes, assignments and previous visits
  3. Check the rulesSLA, exceptions, missing evidence
  4. Person decidesA personEscalate, authorise or follow up

See it run: Tina sketches this workflow, step by step, and shows which parts a person keeps.

Where it helps

Three places the hours go.

  • Reactive jobs

    Requests read, matched to the site and asset, prioritised against your service levels and passed to the right engineer or contractor.

  • Planned maintenance and compliance

    Certificates, inspections and statutory checks tracked, with expiring items chased before they lapse.

  • Contractor coordination

    Attendance, quotes and completion evidence chased and checked, with exceptions raised to the manager.

What we take on

  • Work-order triage and preparation, with the history attached
  • Contractor chasing and completion checks
  • Compliance and certificate tracking with reminders
  • Reporting across sites, jobs and service levels, refreshed automatically
  • Connections between your CAFM or job system, email and finance
  • Checks on completion photos and documents
  • Daily exception lists from work-order data
  • SLA and repeat-issue reporting with human escalation routes

A work order, prepared before anyone reads it.

Illustrative architecture — the shape, not a fixed design

What you already run

  • Helpdesk inbox
  • Asset and site records
  • Contractor emails

What carries the work

  • Power Automate raises, routes and chases
  • Power Apps what the engineer sees on site
  • Dataverse the asset history behind the job
  • Reporting the weekly pack, assembled from the same records

What stays with people

  • Priority and safety
  • Who attends
  • What the client is told

Microsoft product icons are used under Microsoft’s icon terms for architectural diagrams. Product names belong to their owners.

Usually built with

  • Power Apps
  • Power Automate
  • Power BI
  • Service management

Technologies we work with. Product names and logos belong to their owners, who do not endorse Boring Future.

What stays with your team

  • Anything safety-critical
  • Prioritising competing jobs
  • Contractor relationships and disputes

AI prepares. People decide. Routine actions run only within limits you agree.

What stays as it is

  • We don’t replace your CAFM system. We make it and the inbox around it work together.
  • Anything touching safety goes to a person, every time.

The evidence. Each with where it came from.

Founder experience · employed role

35 hrs → 30 min

Approximate preparation time, before and after; human review retained.

A work-order backlog became a reviewable queue.

The problem
Preparing a large batch of complex work orders meant searching and assembling information before a reviewer could begin.
What was built
An automated preparation workflow gathered the relevant information and arranged it for the person responsible for reviewing each case.
What changed
Approximate preparation time fell from 35 hours to 30 minutes for a batch of about 700 work orders. The figure measures preparation, not review, resolution or staff reduction.

The same project is shown on Power Platform & Power Automate and Copilot Studio agents: one piece of work, not 3 separate cases.

Read the case study

How it works

  1. Free conversationFree
  2. Discovery & Design£2,500 + VAT, fixed
  3. CompleteFixed scope and fee
  4. OperateOptional, monthly

Running a business of 5 to 50 people? Essentials starts with a £395 + VAT half-day session

Questions. Anything else, just ask.

Ask us directly
Do you work with our CAFM or helpdesk system?

If it has an API, an export or a connector, usually yes. We’ll check during the free conversation.

Can it read engineers’ job notes and photos?

Yes. AI can read notes and check photos for what’s expected, and flag what isn’t. A person reviews anything unclear.

We’re a small facilities firm. Is this too big for us?

No. For businesses of 5 to 50 people, our Essentials packages start with a £395 + VAT half-day workflow session.

What did the work-order analysis involve?

A backlog of 700 complex work orders. Preparation went from about 35 hours to about 30 minutes, using tools the team already had licences for, and reviewers still made the decisions.

Will it change our CAFM system?

Not by default. We start with the system you use and connect approved data and actions around it.

Can it automate SLA decisions?

It can identify risk, gather evidence and prepare escalations. Contractual or commercial decisions remain subject to agreed authority.

What about contractors with different formats?

We design around the formats and exceptions you actually receive, with a manual route for anything unreliable.

Ask Tina. Your answer will appear above, just like the other FAQs.

AI answers use our service information. Your question is sent to Anthropic; leave out personal or confidential details. Privacy

The services behind it. Where to go next.

ServicePower Platform & Power AutomateFlows and apps inside Microsoft 365.ServiceSystems integration & APIsYour systems, finally talking.ServicePower BI & reporting automationThe recurring report, assembled for you.Case studyWork-order analysis~35 hours → ~30 minutes of preparation
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