Industries
Built around the work your team actually does.
Four kinds of operation we know well. Each page follows one piece of work from the moment it arrives to the person who decides, with the evidence and where it came from.
Facilities & maintenance
Every job has a history. Finding it shouldn’t be another job.
A maintenance team should be managing the work, not reconstructing it.
- The missing history. A job arrives with half the story. Someone checks several screens and chases an update.
- The recurring chase. A contractor has not replied, a part is delayed or the next visit is unclear.
- The reporting treadmill. A weekly pack takes longer to prepare than to discuss.
Work order WO-4471
- Job history3 visits this year, same valve: Needs a look
- ContractorNo update for 2 days, chaser drafted: In hand
- SLA4-hour response, 1 hour left: Needs a look
- EvidencePhotos and notes gathered: Settled
- Quote £640Over the limit: facilities manager decides: A person decides
Hospitality
More time on the floor. Less time joining the dots.
When the operation is spread across sites, the admin multiplies.
- Site visibility. Operational information arrives from different systems at different times.
- Maintenance handovers. A fault can be fixed before every team knows the room or area is ready again.
- Performance packs. Someone still has to collate, clean and explain the numbers each period.
This morning’s exceptions
- Site 03 · Room 214Repaired, awaiting housekeeping inspection: A person decides
- Site 07 · Cellar coolerContractor booked for 2pm: In hand
- Site 11 · Weekly packTwo figures don’t reconcile: Needs a look
- 38 other sitesRecords match, nothing to do: Settled
Service desks & IT
The ticket is easy. It’s the missing context that takes the time.
A better queue is useful. A better service is the point.
- Unclear ownership. A ticket arrives without the right category, assignment or next step.
- Hidden commitments. SLAs and approvals are tracked in somebody’s head or spreadsheet.
- Repeat questions. Useful context gets buried in conversations and old tickets.
Service desk queue
- #4821 Password resetSelf-service link sent, closed: Settled
- #4822 New starter laptopApproval needed from line manager: A person decides
- #4823 VPN down in the warehousePriority 1, on-call engineer paged: Needs a look
- #4824 Printer jam, ReceptionDuplicate of #4809, linked: Settled
Trades & field services
Finish the job. Not another hour of paperwork.
The admin starts when the tools go down.
- Paperwork in pockets. Start-of-job forms and site checklists are hard to find when they are needed.
- Photos without context. Evidence sits on individual phones, detached from the job.
- The invoice gap. Office teams ask for the same missing detail before a job can be billed.
End of day · Job 112
- Photos6 attached to the job: Settled
- Timesheet7.5 hours, two workers: Settled
- MaterialsRecorded: Settled
- Completion formNot signed yet: Needs a look
- OfficeInvoice ready to prepare once signed: A person decides
Not on the list? The patterns travel.
Customer service, approvals, supplier chasing and reporting look much the same in any business. Or start from the tool you already run.
Commercial workflows- Workflow & process automationThe copying and chasing, carried for you.
- Power BI & reporting automationThe recurring report, assembled for you.
- Power Platform & Power AutomateFlows and apps inside Microsoft 365.
- Microsoft 365 CopilotReadiness, rollout and honest limits.
- Copilot Studio agentsAgents with a job and a limit.
- Excel & spreadsheet automationKeep what works, lose the copy and paste.
- Systems integration & APIsYour systems, finally talking.
- Custom AI & automation buildsFor work off-the-shelf tools can’t do.
- Discovery & Design£2,500 + VAT, fixed. Two to three weeks.
Which of these sounds like your week?
Bring one real workflow to a free conversation, thirty to forty-five minutes. No deck, no obligation.