Several systems, none of them talking
A CRM, a finance system, a service desk and a spreadsheet holding the joins. People carry information between them all day.
Birmingham has plenty of agencies.
It has fewer people who will sit with your operations team for two weeks, tell you which third of the job should not be automated at all, and then build the rest themselves. That is the whole proposition.
One workflow, two ways to buy it
Agency shape
- Who surveys itA consultant
- Who builds itA different developer
- What you agreeA day rate
Our shape
- Who surveys itKeiaan
- Who builds itKeiaan: Settled
- What you agreeA fixed price, up front: Settled
The difference is not the postcode. It is who does the work.
An agency sells you a team: a lead, a consultant, a developer, and a day rate that carries all three. We sell one workflow, designed and built by the person who surveyed it, at a price agreed before anything starts.
What usually prompts the call.
- A quote with a team on it. Four names, a discovery phase and a number that moves.
- A tool that was bought, not adopted. Licences are being paid for; the work still happens in the inbox.
- A person who cannot go on holiday. Because they are the only one who knows the sequence.
Where we help
What bigger operations bring with them.
Reporting that eats a week a month
Month-end packs and management reporting assembled by hand because the data lives in four places.
Multi-site consistency
The same check and the same report from every site, without one person at each site doing it their own way.
How an engagement runs
- A free first conversation, in person in Birmingham or online
- Discovery & Design: £2,500 + VAT, fixed, two to three weeks
- A fixed-price build around the systems you already run
- Documentation and a named owner, so you are not tied to us
- Optional support, agreed separately and in writing
What stays with your team
- Commercial decisions
- Approvals and authority
- Anything a customer will feel
AI prepares. People decide. Routine actions run only within limits you agree.
What we do for Birmingham businesses. Services and industries.
- Birmingham
- Solihull
- Coventry
- Wolverhampton
- Dudley
- Walsall
- West Bromwich
- Sutton Coldfield
- Halesowen
- Workflow & process automationThe copying and chasing, carried for you.
- Power BI & reporting automationThe recurring report, assembled for you.
- Power Platform & Power AutomateFlows and apps inside Microsoft 365.
- Microsoft 365 CopilotReadiness, rollout and honest limits.
- Copilot Studio agentsAgents with a job and a limit.
- Excel & spreadsheet automationKeep what works, lose the copy and paste.
- Systems integration & APIsYour systems, finally talking.
- Custom AI & automation buildsFor work off-the-shelf tools can’t do.
- Discovery & Design£2,500 + VAT, fixed. Two to three weeks.
Not sure which? Start with a free conversation, thirty to forty-five minutes.
How it works
- Free conversationFree
- Discovery & Design£2,500 + VAT, fixed
- CompleteFixed scope and fee
- OperateOptional, monthly
Running a business of 5 to 50 people? Essentials starts with a £395 + VAT half-day session
Questions. Anything else, just ask.
Ask us directlyHow are you different from a Birmingham digital agency?
Scope and staffing. Agencies are built to run several workstreams with a team; we take one workflow at a time and the person who designed it builds it. If you need a broad digital programme, an agency is genuinely the better answer.
Are you big enough for us?
For one workflow done properly, yes. For a multi-year transformation programme with several parallel teams, no, and we will say so rather than stretch.
What happens if you are unavailable?
Everything is documented and handed to a named owner on your side, deliberately so. You should be able to run it, change it or give it to someone else without us.
Do you work on site in Birmingham?
Yes. It is about forty minutes from Redditch, so on-site Discovery sessions are normal rather than exceptional.
Can you work alongside our existing IT supplier?
Usually yes, and often that is the right arrangement: they keep the estate running, we build the workflow on top of it.
Related. Where to go next.
If you want a team, hire an agency. If you want one workflow to actually work, start with a conversation.
Start a free 30 to 45 minute conversation. No deck, no obligation.